Unified Communications & Collaboration in Saudi Arabia & GCC

Work now happens across offices, branches, homes and mobiles. Al-Gazelle designs and deploys unified communications and collaboration solutions in Saudi Arabia and across the GCC — bringing voice, video, messaging, conferencing and contact-centre onto one integrated platform so your people connect and collaborate seamlessly, wherever they are.

As organisations across the Kingdom adopt hybrid working and digital customer service, fragmented phone systems and disconnected tools slow teams down. We unify them into a single, secure experience that improves productivity and customer satisfaction.

What our UC & collaboration solutions include

Contact Centre — omni-channel customer engagement with routing, queuing and reporting
IP Telephony & Voicemail — enterprise voice with mobility and unified messaging
Billing & Cost Control — call accounting and visibility to manage telecom spend
Telepresence & Conferencing — HD video rooms and desktop conferencing
Collaboration — cloud, mobile and social tools for messaging, presence and file sharing

Why unified communications matters

When voice, video and messaging live in separate silos, staff waste time switching tools and customers wait longer. A unified platform reduces friction, supports remote and field teams, and gives managers the reporting they need — while consolidating vendors and lowering total cost. For customer-facing teams, a modern contact centre directly lifts service quality and first-contact resolution.

Our approach

We assess how your teams communicate, design a platform that fits your size and workflows, integrate it with your network and applications, and support adoption with training — on-premises, cloud (UCaaS) or hybrid, whichever suits you best.

Industries we serve in the Kingdom

Government, healthcare, finance, hospitality, education and enterprise organisations across Riyadh, Jeddah, Dammam and the GCC rely on us to modernise voice and collaboration.

See our IP telephony and managed IT services, or request a UC consultation.

Frequently asked questions

Can you deliver a cloud (UCaaS) or on-premises communications platform?

Both. We design on-premises, cloud (Unified Communications as a Service) or hybrid deployments, and recommend the model that best fits your size, compliance needs and budget.

Do you build omni-channel contact centres?

Yes. We deploy contact-centre solutions with intelligent routing, queuing, IVR and reporting across voice and digital channels to improve customer service and first-contact resolution.

Can you integrate voice with our existing tools?

We integrate IP telephony, voicemail, conferencing and collaboration with your network and business applications so presence, messaging and calling work as one seamless experience.

Do you provide call billing and cost control?

We do. Call accounting and cost-control reporting give you clear visibility of telecom usage and spend, helping you manage and optimise communication costs.